General Data Protection Regulation (AVG)
We respect your privacy and process your personal data only for the purpose for which you have provided it and in accordance with the General Data Protection Regulation (AVG) and the Telecommunications Act.
1. Company details
Company name: The Little Green Bag BV
Address: Karel Doormanweg 41
Postcode: 3115 JD
Phone number: +31 10 435 41 03
Chamber of Commerce registration number: 61971448
VAT number: NL854573148B01
2. Email address
a. When collecting your e-mail address for reasons other than in the context of a concluded agreement, it will not be used to transmit unsolicited communication if you have not given your consent.
b. When collecting your e-mail address for reasons other than in the context of a concluded agreement, it will not be used for the transmission of unsolicited communications if you have not given your consent.
3. Postal address
We use your postal address (received as part of a sale) for sending your order.
4. Telephone number
We do not use your telephone number for commercial purposes, but only to contact you in case there are questions or comments regarding your order. The same applies to processing returned items.
5. Other personal data
Personal data is any data that can be traced back to you as a person. Think of your name, phone number, address or e-mail address. However, data such as your IP address or customer number are also personal data. So are other data that are unique to you, such as your order history or surfing behaviour.
We only process these other personal data (such as IP address, browser data, etc.) (by means of cookies, reading peripherals or otherwise) if:
1. the data processing is necessary for:
a. the performance of an agreement concluded with you;
b. the proper performance of a public law task;
c. the fulfilment of our legitimate interest (unless your interest or fundamental rights and freedoms prevail over this interest), or;
2. you have consented to the processing at the time of collection.
In any event, we will not retain your data for longer than is necessary to process the purposes for which it was collected.
6. Special personal data
In the context of offering products or services that may be of interest to you, we may pass on data of persons who have made their data available to organisations with which we are contractually linked, where this is necessary;
a. for the performance of a contract concluded with you;
b. for the proper performance of a public law task;
c. for the fulfilment of our legitimate interest unless your interest or fundamental rights and freedoms prevail over this interest.
If the above grounds do not apply, we will seek your consent before sharing the data with third parties.
In order for our services to be as optimal as possible, we use third parties. For this purpose, we use the following parties:
- PostNL and B2C Europe: to deliver your order to you as quickly as possible at home and abroad
- Freshdesk: via this system we process all digital requests via our customer service (mail and chat).
- Google Analytics
- Google, Criteo and Barilliance: Machine Learning & Artificial Intelligence.
Machine Learning & Artificial intelligence means that we look for potential customers who conform to certain online behaviour similar to that of our customers. For this, we use the services of Google, Criteo and Barilliance.
For more information, please refer to the privacy policies of:
a. Criteo: http://www.criteo.com/privacy/
b. Google: https://www.google.nl/intl/nl/policies/privacy/
c. Barilliance: https://www.barilliance.com/privacy-policy/
d. Freshdesk: https://www.freshworks.com/privacy/
7. Security transmission and receipt of data
Would you like to view, retrieve, change or delete your personal data? This is possible when you have an account. To do so, go to the Bagyard environment and navigate to the Privacy tab. Here you can easily view your data, modify it or delete your account. Please note that when deleting your account, you will no longer have access to your digital invoices. Saved Baggies will also be lost and you will no longer receive service emails from us. We aim to be able to help you immediately via the Bagyard. Should this not be possible due to a technical problem, please contact our customer service team. They will carry out your request within one month and get back to you.
a. When we transfer or receive your data on our website, we always use the encryption technologies recognised as common standards within the IT sector;
b. If we receive or transfer certain critical information, such as for example financial information, we use a secure server. You will be informed of this via a screen displayed on our site (pop-up);
c. We have implemented the necessary security measures to prevent the loss, unauthorised use or modification of information we receive on our site;
8. Security storage of data
a. A secure connection is used on the page where you provide personal data.
b. We store as little customer data as possible and ensure that no particularly sensitive personal data is stored in our database at all, unless it cannot be otherwise.
9. Access to your data
Upon request, we inform visitors to our website of the personal data processed about them. Any incorrect data may be corrected, supplemented or deleted. If you wish to access this information or correct your personal data, you can do so via the Bagyard. If this fails, please contact our customer service team. They will process your request within 30 days and get back to you.